How to claim a refund?
- Before returning, please send an email to firstname.lastname@example.org (with your order # in the subject line) explaining the issue and providing images if possible.
- One of our dedicated staff members will contact you to explain our process as well as assist you with your return.
- If approved, we will process the refund within 7 days of receiving the goods.
Our returns policy is as follows:
- All returns must take place within 7 DAYS from receipt date or will be subjected to handling charges. No returns after 30 DAYS.
- If you choose to return a product, you will be liable for shipping costs.
- Goods returned may be subjected to handling charges (15% – 40%).
- All return items must be in its original condition, no damaged packaging or oil stained or painted/sprayed items. They will NOT be accepted for return.
- Products with a time based software license will not be refunded after use or license activation. Only replacement will be considered.
- Autotools.co.za will not accept any items for return that have been modified or tampered with.
- All returns must have a valid and detailed reason e.g. battery not charging, tablet not switching on after charge, etc, the following reasons will not be accepted… faulty, part is wrong, not working, broken.
- All parts carry a factory warranty limited to defects in workmanship and/ or materials and not wear and tear.
- All promotional items are non-refundable/ returnable.
- NO returns on special request ordered items.
- No return will occur with verbal instruction or hand written notes and item exchanges as well need to go through formal return procedures.
- A replacement will be provided in the case where a product fails prematurely due to defects in workmanship and/ or materials (NO CASH REFUNDS).
- The warranty becomes null and void if warranty or tamper proof stickers have been removed, or if machines have been opened.
- Autotools.co.za’s liability excludes any consequential loss from failure of our products, and any claim shall be limited to the supply of its replacement only.
- Please note that returns may take up to 7 WORKING DAYS to be processed FROM DATE OF COLLECTION.
Please be aware that your return may be subject to handling and collection fees. If applicable, these will be deducted from your refund credit except electrical parts where the cost of testing them to ensure their re-saleability as well as the cost of repackaging will also be deducted from the credit.